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Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to Butterbase ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy applies to all information collected through our website, mobile applications, and any related services (collectively, "Services").

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Register for our beta program
  • Create an account
  • Contact us for support
  • Subscribe to our newsletter
  • Use our services

This information may include:

  • Name and contact information (email address, phone number)
  • Business information (business name, type of baking operation)
  • Recipe and ingredient data you input into our platform
  • Customer information you store in our system
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing and maintaining our services
  • Processing your registration and managing your account
  • Communicating with you about our services
  • Sending you updates about our beta program
  • Improving our website and services
  • Analyzing usage patterns and trends
  • Complying with legal obligations
  • Protecting against fraud and abuse

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

  • Consent: When you have given clear consent for processing
  • Contract: When processing is necessary to fulfill our services
  • Legal obligations: When we must comply with legal requirements
  • Legitimate interests: When processing serves our legitimate business interests and doesn't override your rights

5. Information Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With trusted third-party vendors who assist in operating our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you explicitly agree to share information

We never sell your personal information to third parties.

6. Information We Collect

Information You Provide

We collect information you directly provide to us, including:

  • Account information (name, email address, password)
  • Profile information and business details
  • Recipe and ingredient data you create
  • Payment and billing information
  • Communications with our support team
  • Feedback and survey responses

Beta Program Information

If you join our Beta Founders Program, we collect:

  • Contact information (name and email address)
  • Business type and order volume information
  • Plan preferences and feature interests
  • Newsletter subscription preferences

This information is stored in our primary database (Supabase) and customer relationship management system (Zoho CRM) to provide beta access, communicate updates, and facilitate your onboarding process.

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Usage data and interaction patterns
  • Device and browser information
  • IP address and location data
  • Cookies and similar tracking technologies

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights (GDPR)

If you are located in the EEA, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Request transfer of data to another service
  • Right to Object: Object to certain types of processing
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@butterbase.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

12. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: